Vicinty to welcome back customers safely with new tech and innovation

  • New digital queuing system allowing customers to book a time to shop to reduce queuing congestion
  • Real-time traffic data will soon be available on centre websites to help customers plan their visit
  • Industry-leading heat-mapping technology to monitor social distancing in our centres
  • Contactless, digital Parcel Concierge available at nine centres across Melbourne
  • COVID Safety Officers at each centre entrance
  • Extended trading hours to give customers more time, outside peak periods, to shop with us

Vicinity Centres (Vicinity), the owner of 20 shopping centres across Melbourne including Chadstone, Northland, The Glen and Bayside is ready to welcome back Melburnians from Wednesday 28 October, with wide-ranging COVID safety measures in place.

Vicinity CEO Grant Kelley said: “Safety remains our top priority and we’ve been working hard, alongside our retailers, to get our Melbourne centres ready for the reopening of retail with thorough COVID Safe Plans in place utilising new technologies.”

A new digital queueing system will help participating retailers support a safer and easier experience for customers, manage capacity in their stores and reduce congestion in malls. Customers can log onto our centre websites and pre-book time to shop, while customers in-centre can use a QR code to join a virtual queue, rather than lining up outside a store, if capacity is reached in-store.

To view the full media release, please click here

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