Citrix XenApp - Applications/Desktop
If issues occur please review the "Support" section below.
If using a non company PC ensure your Citrix XenApp Client is correctly installed as per "Citrix XenApp Client Download" section, refer to the Client Downloads tab above.
When using Citrix XenApp applications from non-company computers, you need to install the appropriate Citrix XenApp Client software on your Windows PC (or Apple Mac PC).
You MUST remove any prior version of Citrix clients via your PC's Add/remove Programs under Control Panel. To install the software, click the here and run the Setup program. When installation complete, restart your internet browser and PC if asked.
Note: Limited after hours support/expertise for MAC. Try Windows PC's before calling where possible.
If you have issues with your login, please contact IT Support phone (03) 7001 4040.
If your call is not answered immediately, please leave a voice message. You can expect to receive a call back within 30 minutes.
Please call the IT support specialist back if the issue resolves itself or if an alternate resolution was found.
Please note this system is restricted.
At Vicinity, we are committed to providing safe environments as well as secure systems for our customers, retailers, team members and service providers. To ensure the safety and security of Vicinity-managed premises and systems, you must not access Vicinity systems unless you are an authorised Vicinity team member, contractor, subcontractor or retailer representative. Access or use of Vicinity systems in breach of Vicinity’s policies and procedures may result in disciplinary action and/or criminal prosecution. By clicking on the OK button below, you acknowledge and accept that Vicinity conducts camera surveillance of Vicinity-managed premises and computer monitoring of Vicinity systems for safety and security reasons. This surveillance may be used to monitor your work with Vicinity and may be disclosed to third parties (including law enforcement agencies): (a) where required by law or as part of legal proceedings; (b) where there is an imminent risk of harm; or (c) to investigate instances of misconduct, breach of law or criminal activity.