How did you ignite your passion for shopping centre developments?
I spent a year traveling the UK, seeing the most amazing things and meeting fabulous people, but I found myself stopping and looking at every shopping centre I passed with a new lens. I was asking myself how it appeared to be trading, reviewing the offer, and assessing if it was relevant to the local market. Was it well designed? Where did I think it could be improved? I think I visited half the centres in the UK and at some point in that year, I realised I was hooked, I wanted to switch marketing for development.
What has your career looked like since?
Returning to Australia I went straight back to Westfield on a short-term contract until I commenced with Jones Lang LaSalle as Regional Marketing Manager VIC/ TAS/ SA overseeing a portfolio of neighbourhood and sub regional assets.
Working for a managing agent, I found there was more opportunity to go “out of my lane” and be involved in operations and the management of an asset – I took every opportunity to learn and be involved in each project as much as possible with the goal to develop my skills to prepare me to become a Development Manager.
In my first few years I was involved in the construction of a new Officeworks store, the removal and replacement of a large format skylight, and the master-planning of a major project. With a diverse portfolio in terms of location, asset class, demographic profile and performance and smaller budgets than I was used to, I learnt so much, including how to be strategic to drive outcomes.
Over the course, I worked my way up to the National Marketing Manager on the IPST portfolio, but knowing development manager roles in that environment (for managing agents) are few and far between, after 10 years with Jones Lang LaSalle, I returned to Westfield, this time in the US.
What was the biggest challenge working in the US?
The US team were really excited about my fresh food experience which saw me head to San Diego to work on the introduction of a Supermarket to a downtown centre. There are a few big differences between shopping centres in Australia and in the US, one of which is that the US simply didn't have supermarkets in shopping centres whereas in Australia, you see that kind of retailer in almost every centre.
Naively, I thought it would be fairly simple and while I definitely brought great experience, there was so much to learn about the American ways of working, how the centres operate and how their customers engage with them. Again, I found a great mentor in the Development Manager on the project, another very smart woman who was never too busy to answer my many questions or to take the time to sit and explain things to me. She invited me to shadow her in meetings with major retailers and Government – such an invaluable experience.
While in the US I gained my first real experience with mixed-use development, working as part of the project team to deliver a Town Square/ Public Event space in downtown San Diego. By the time I left the US four years later, all the projects in the pipeline were mixed-use incorporating residential, commercial or both.