We are committed to creating destinations that make your experiences with us better, easier and more enjoyable. The information (including, in some cases, personal information) that we gather from your interactions with us helps us to better understand and influence how we:
shape our centres to meet your changing needs and expectations;
support our retailers to help them deliver an improved offer to you; and
continue to create destinations that are the hub of the communities in which we operate.
Please contact our privacy team using the contact details provided at the end of this policy if you, or a person you assist, would like:
further information about our handling of personal information; or
In addition to this policy, please note that some of our locations, products and services will include their own privacy notice and additional information about our handling of personal information.
Who are we?
Vicinity Centres ('Vicinity', 'we', 'our') is a leading property group which owns, develops and manages shopping centres and mixed-use properties across Australia. Vicinity Centres is made up of Vicinity Limited ABN 90 114 757 783, Vicinity Centres Trust ARSN 104 931 928 and their respective controlled entities, including Vicinity Centres PM Pty Ltd ABN 96 101 504 045.
Personal information generally refers to information which identifies you or from which you are reasonably identifiable. This can include your name, address, phone number, email address, date of birth, as well as in some circumstances photos and videos of you.
We generally collect personal information from you so that we can:
provide you with our services or obtain services from you;
lease or license space to you;
register you for our events, newsletters, promotions and loyalty programs;
operate our centres and digital services, including through the use of apps (which you may download), CCTV, device/website/app tracking and the logging of security, health and safety incidents;
respond to complaints, queries, feedback and disputes;
tailor our centre precinct and digital offerings to your activities, preferences and needs; and
conduct market research to obtain your feedback on your experiences with us.
If you contact us in person, via our websites or apps or by phone, email, letter or other communication, we collect your personal information so that we can provide you with an appropriate response, address any complaints, queries or feedback which you raise and maintain records of our communications. We also monitor your communications with us for security, dispute resolution and training purposes.
We collect sensitive information, such as:
health information, where required, for managing compliance with our health and safety obligations and responding to health and safety risks and incidents, including for the purpose of providing government health agencies with access to records to trace individuals who have been in contact with an individual diagnosed with coronavirus;
criminal offence details as part of employment screening and where individuals have committed, or are suspected of, criminal offences at our locations; and
biometric information, such as fingerprints, for the purposes of automated biometric verification of service provider personnel.
We also directly or through our service providers de-identify and aggregate information for the purpose of conducting visitor behavioural analytics to better understand and report on the experiences, purchasing behaviours, shopping centre movements, demographics and interests of our visitors, including the retailers, locations, app features and website pages that are most popular with our customers.